Frequently Asked Questions
Everything you need to know about your QIDI Store electronics experience.
What is the standard shipping timeframe for electronic orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery can take between 10-20 business days depending on your location.
Do your products come with a manufacturer warranty?
Yes, all electronics purchased through QIDI Store come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for open-box items?
You can return items within 30 days of receipt. Please ensure the product is in its original packaging with all accessories included. A restocking fee may apply to opened electronic items.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
How can I track my package after it has been shipped?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Are the electronics sold on QIDI Store compatible with international voltages?
Most of our devices are dual-voltage (110V-240V), but we recommend checking the specific product description or contacting our support team to verify the power specifications for your region.