Returns & Exchanges
At QIDI Store, we stand behind our high-performance electronics and offer a 30-day return window for items in their original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for replacements or refunds.
Initiate Request
Contact our support team with your order number and a brief explanation of the return reason to receive a Return Merchandise Authorization (RMA).
Prepare Package
Securely pack the electronic device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or ship your exchange unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing